Nana Bet Privacy Policy

Nana Bet respects your privacy and is committed to protecting personal information. We collect account, identity, payment, betting and technical information to provide services, check eligibility, protect accounts and meet applicable obligations. For questions about Nana Bet personal data or a privacy request, use Contact Us.

This policy covers our website, mobile version, app where available, account services, sports and live betting, games, Keno, bonuses, payments, support and user communications. It applies to registered players, visitors and people contacting support before registration, in Addis Ababa and other Ethiopian regions. “Personal data” means information that identifies you or can be linked to you. “Processing” means collecting, using, storing, sharing or deleting that information.

Who We Are

Nana Bet is the brand through which the website operator provides betting and gaming services for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, operator terms and regional restrictions. Consult About Us for operator identification and License & Regulation for regulatory information. Users should verify the current licensing and regulatory status against the competent authority’s latest information; this policy does not establish regulatory approval.

Information We Collect

The information needed depends on your activity. Browsing does not require all the details needed to open an account or verify a withdrawal. Collection should be limited to lawful, operational, security and regulatory needs.

• Account data: name, phone number, email, date of birth, username and password-related security data.
• Verification data: identity documents, age-check results and customer due diligence information. KYC, or “Know Your Customer”, means checks to confirm who holds an account and whether they are eligible to use it.
• Transaction data: deposits, withdrawals, payment method details, payment references, balance history and bonus activity.
• Betting and gaming data: selections, stakes, odds, results, live betting activity, Keno entries and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
• Communication data: support messages, complaints, emails, chat logs and call information, including recordings where applicable and notified.
• Responsible gaming data: limits, self-exclusion requests, risk indicators and account restrictions.

Do not send unrelated sensitive information, passwords or one-time login codes to support. Submit verification documents only through an authorized service channel when requested.

How We Use Personal Data

We process information to create and manage accounts, verify identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings and bonuses. For example, account-holder information and transaction records may be checked before a withdrawal is authorized.

Data also supports detection of fraud, duplicate accounts, payment abuse, bonus abuse and suspicious betting patterns. We may review login and betting records when investigating an account-access complaint or disputed bet. These checks help protect players and the platform.

Other purposes include improving the website, app and support; sending important service notices; applying responsible betting measures; resolving disputes; and meeting applicable legal, tax, accounting, anti-money-laundering, licensing and regulatory duties. Marketing communications may be sent only where permitted, with available opt-out options. Opting out of marketing does not stop essential account or security notices.

Lawful Reasons for Processing

Depending on the activity and applicable law, processing may be necessary to provide requested services, meet legal obligations, protect users and the platform, prevent fraud or resolve disputes. Consent is sought where required, including for optional activities. The precise lawful reason depends on the data and purpose; you may ask us to explain it. Where processing relies on consent, withdrawing it does not invalidate earlier lawful processing.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may keep you logged in, protect sessions, remember preferences, analyse traffic, improve performance and support marketing measurement where allowed. Optional tracking should be subject to applicable consent requirements. Browser settings can limit cookies, but blocking essential cookies may affect login or payment functions. See our Cookie Policy for further information.

Data Sharing

Nana Bet does not sell personal data as a product. Information may be shared where necessary with payment processors, identity verification providers, hosting and cloud providers, analytics and security services, customer support tools and professional advisers. These third-party service providers are external organisations supporting specific functions.

Access should be limited to the purpose of the service and subject to appropriate confidentiality, security and contractual requirements. Information may also be disclosed to regulators, law enforcement or courts when legally required, or where otherwise lawfully necessary to protect rights and resolve disputes.

International Transfers

Some providers may store or process information outside Ethiopia. Any such transfer must follow applicable legal requirements and use suitable safeguards for the information concerned. You may contact us to ask about relevant transfer arrangements; provider locations should not be assumed from the device or payment method you use.

Storage and Retention

We retain information only as long as necessary for its purpose, including account operation, financial records, dispute resolution, fraud prevention, responsible gaming and regulatory obligations. Retention depends on the record type and applicable requirements. Closing an account does not necessarily require immediate deletion of all records. Information no longer needed should be securely deleted or anonymised, with backup copies managed through appropriate retention procedures.

Security Measures

Nana Bet data protection relies on reasonable technical and organisational measures. These include encryption where appropriate, access controls, secure login systems, security monitoring, backups, fraud detection, staff confidentiality and internal procedures. No online service can guarantee complete security.

To support Nana Bet account security, use a unique password, protect your phone and sign out on shared devices. Access Nana Bet login through the verified official website, not an unsolicited message. Report unexpected login alerts or transactions promptly.

Your Privacy Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Requests may be limited where records must be kept for legal, financial, security or regulatory reasons.

1. Step 1: Contact support through the official contact page and describe your privacy question or requested action.
2. Step 2: Provide only the account details needed to locate your records. Identity verification may be required before information is disclosed or changed.
3. Step 3: Follow the secure verification instructions provided. We will explain applicable limits and handle the request within the period required by law.

Age Restrictions and Children’s Data

Services are intended only for eligible adults. Nana Bet must not knowingly collect personal data from underage users. If you believe an underage person submitted information, contact support so the account and records can be reviewed and handled appropriately. See the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion requests and risk indicators may be processed to support responsible gaming and enforce platform rules. Some restriction records may need to remain after account closure to help prevent excluded accounts from being reopened. Read Responsible Gaming for related controls.

Terms, Bonuses and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before registering or depositing, check eligibility, verification requirements, transaction limits, disclosed fees, processing times and withdrawal procedures.

When comparing mobile web and an app, check the same privacy criteria: permissions requested, available security controls and official support access. Use only verified official download channels for an app or APK. A different interface does not by itself remove KYC requirements or payment checks. Keep transaction references for any payment complaint.

Updates to This Policy

This policy may change when services, applicable laws, security practices or processing activities change. The current version will be available on this page, with notice of significant changes where required. Review it periodically and contact us if you need clarification about Nana Bet privacy practices.